Irusu Pte. Ltd. (“Irusu”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that we collect, use and disclose in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, contact us, submit an enquiry, request a quotation, engage our services or otherwise interact with Irusu.

1. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including:

• Your name
• Telephone number
• Email address
• Residential or installation address
• Postal code
• Information about your property, windows, doors or installation requirements
• Information you provide when requesting a quotation or site inspection
• Communications between you and Irusu, including through email, telephone, WhatsApp, social media or online forms
• Appointment, quotation, order, payment and service information
• Photographs, measurements or other information reasonably required to assess, manufacture, install or service our products
• Website usage information, device information, IP address, browser information and similar technical information
• Information collected through cookies, analytics tools and advertising technologies

We will generally only collect personal data that is reasonably necessary for our business purposes or where otherwise permitted or required by law.

2. How We Collect Personal Data

We may collect personal data when you:

• Visit or interact with our website
• Submit an enquiry or lead form
• Contact us through WhatsApp, telephone, email or social media
• Request a quotation or site inspection
• Visit our showroom
• Purchase or enquire about our products or services
• Arrange an installation, repair, warranty inspection or other service
• Participate in a promotion, group buy, event or campaign
• Respond to one of our advertisements
• Otherwise provide information to us

We may also receive information through service providers and platforms used in operating our business, such as Shopify, Google and Meta, where permitted by applicable law and the settings or permissions applicable to those services.

3. How We Use Your Personal Data

We may collect, use and disclose your personal data for purposes including:

• Responding to your enquiries
• Providing product recommendations
• Preparing quotations
• Arranging site inspections and appointments
• Taking measurements and assessing installation requirements
• Processing and fulfilling orders
• Fabricating, delivering and installing products
• Providing after-sales support, repairs and warranty services
• Processing payments and maintaining transaction records
• Communicating with you regarding your enquiry, order, appointment or installation
• Managing group buys, promotions and events
• Improving our products, services, website and customer experience
• Conducting analytics and measuring advertising performance
• Preventing fraud, misuse or security incidents
• Maintaining our business and administrative records
• Complying with legal, regulatory, accounting or other applicable requirements
• Carrying out other purposes that are reasonably related to the above

Where required, we will obtain your consent before collecting, using or disclosing your personal data for a new purpose.

4. Marketing and Advertising

Where you have provided consent or where otherwise permitted by applicable law, we may use your contact information to send you information about Irusu's products, services, promotions, events or offers.

You may withdraw your consent to receive marketing communications at any time by contacting us or using any unsubscribe mechanism provided in the communication.

Our website may also use advertising and analytics technologies provided by third parties, such as Google and Meta, to understand website activity, measure advertising performance and show relevant advertisements.

These services may use cookies or similar technologies in accordance with their respective privacy policies and your applicable privacy settings.

5. Google Ads and Lead Forms

When you submit your information through an Irusu advertisement or lead form, including a Google Ads lead form, the information you provide may be transmitted to Irusu through the relevant advertising platform.

We may use this information to:

• Contact you regarding your enquiry
• Understand your mesh requirements
• Recommend suitable products or systems
• Arrange a quotation or site inspection
• Measure and improve the effectiveness of our advertising

Information processed by the advertising platform may also be subject to that platform's own privacy policy.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand how visitors use our website and measure or improve our advertising.

Third-party services integrated with our website may also place or access cookies or similar technologies where permitted.

You may be able to manage or disable cookies through your browser or the privacy controls made available on our website. Disabling certain cookies may affect some website functionality.

7. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to parties that help us operate our business and provide our services, including:

• Website and ecommerce service providers
• Cloud and data-hosting providers
• Payment processors
• Advertising and analytics providers
• Communication platforms
• Contractors, installers, delivery providers and other service providers
• Professional advisers such as accountants, auditors, insurers or legal advisers
• Government agencies, regulators or other parties where required or permitted by law

We do not disclose personal data to third parties for purposes unrelated to our business without consent unless permitted or required by law.

8. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, for legitimate business or legal purposes, or as otherwise required by applicable law.

When personal data is no longer required, we will take reasonable steps to securely dispose of, anonymise or otherwise cease retaining it as appropriate.

This reflects the PDPA's retention-limitation obligation. 

10. Transfer of Personal Data Outside Singapore

Some of our service providers or technology platforms may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take appropriate steps as required under applicable data-protection laws to ensure that the transferred personal data receives a standard of protection consistent with applicable requirements.

The PDPA specifically regulates transfers of personal data outside Singapore. 

11. Access and Correction

Subject to applicable law, you may contact us to request access to personal data that we hold about you or to request correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing such a request.

12. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose your personal data, you may withdraw that consent by contacting us.

Please note that withdrawing consent may affect our ability to provide certain products or services where the relevant personal data is necessary for us to do so.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Irusu is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or services.

The latest version will be published on our website with the date of the most recent update.

15. Contact Us

If you have questions about this Privacy Policy, wish to withdraw consent, or wish to make an access or correction request regarding your personal data, please contact:

Irusu Pte. Ltd.
Data Protection Officer / Data Protection Enquiries
Email: hello@irusu.sg
Telephone: +65 80251051
Address: 12 Arumugam Road, LTC Building B #01-01B, Singapore 409958